VoIP Unlimited Fair Usage Policy

Unlimited VoIP Package – Fair Use Policy

At The Cyber Nugget, we define ‘Fair use’ as the regular use of phone calls to support the routine operational needs of a typical business, excluding use by call centres.

Our fair use threshold is set at 500 outbound minutes per User per device per month, with minutes pooled. For example, if you have 3 Users, the total Fair Use threshold is 1,500 minutes. Minutes do not roll over to the next month.

In the event that the Fair Use threshold is exceeded, we will contact you to discuss adding users to increase the threshold. If there is excessive call behaviour, such as recurrently exceeding the threshold without adding users, we may add additional users to your account accordingly.

We do not charge for excess call time beyond the Fair Use threshold or auto-suspend your account when the threshold is reached.

Included in our services are unlimited calls to other CBNIT subscribers, unlimited inbound calls, and free calls to South African phone numbers within Fair Use limits, including all SA networks.

Exclusions include calls to international numbers, which are charged per second.

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